Question 1

Can I combine orders of different products and suppliers in one shipment?

Accepted Answer

Yes, SHAMANA Sourcing boasts its dedicated warehousing facilities, equipped to effectively manage and address the logistical complexities that may arise on the mainland. We excel in the consolidation of products from a single order, ensuring efficient delivery in a unified shipment. Our proficient team, comprising sourcing experts, exporters, and technical managers, is readily available to offer their expertise and assistance.

Question 2

Why Partner with SHAMANA?

Accepted Answer

Partnering with Shamana offers you a dedicated, legally accountable sourcing partner in China with key advantages to mitigate risks and ensure quality:

- Total Risk Mitigation: Rigorous legal and financial audits of suppliers and binding contracts enforceable under Chinese law protect your interests.
- Guaranteed Quality & Support: ISO 9001 certified processes with on-site inspections ensure verified deliveries and rapid resolution of quality concerns.
- Your Dedicated China Office: We act as your on-the-ground team, providing sourcing tailored to your exact specifications—like having your own sourcing branch in China without long-term commitment.
- Proven Expertise: With extensive experience since 2006, we deliver competitive, stable, and long-term sourcing solutions for global clients.
- Full Project Integration: From factory vetting through power negotiation, order follow-up, to safe exports, we manage the entire process to eliminate hidden costs and quality risks.
- Transparent Pricing Model: We negotiate factory-direct pricing without commissions or hidden fees, improving your profitability.
- Compliance and Certifications: We hold a valid export license and ISO 9001:2015 certification, ensuring quality, compliance, and operational excellence.
- Multinational Team: European-led management with deep local expertise bridges cultural and commercial gaps for smooth communication and negotiation.
- Risk-Proof Execution and Predictive Crisis Management: We provide bulletproof order-to-cash control and manage supply chain volatility.
- Social Responsibility: We promote ethical business practices and environmental stewardship.

In short, Shamana simplifies your China sourcing with a reliable, transparent, and fully integrated service that acts as your trusted extension on the ground, ensuring quality, compliance, and supply chain certainty.

Question 3

How does cooperating with SHAMANA Sourcing work?

Accepted Answer

- Simplicity often proves to be the path to precision and efficiency. That's why partnering with us is straightforward. You've already taken the initial steps in this direction by visiting our website and reaching this section. From this point forward, you'll find that everything becomes increasingly streamlined.

- Begin by sending us an email that includes project details, quantity, project deadline, as well as your company's information and contact person.

- Our dedicated sales team will respond promptly, either through a phone call or an email, providing you with the unique project number assigned in our ERP system. This project number will serve as the primary reference point for all communication, including emails, invoices, quotations, and more.

- If you discover that our quotations align with your expectations in terms of competitiveness, we can proceed with initiating the business relationship.

Question 4

Why should I choose SHAMANA Sourcing as my partner for the Chinese market?

Accepted Answer

We could provide you with a multitude of reasons, but we will focus on the few most crucial:

I. Throughout our extensive years of experience, we have meticulously developed a sophisticated methodology for identifying the finest solutions and suppliers for our projects. Our supplier selection process includes a rigorous evaluation of factory legal status, their capacity to enter into and execute legal contracts, potential legal concerns, adherence to tax regulations, and the accurate reporting of their workforce to the government.

II. Verification of deliveries on-site is typically carried out by our highly-trained personnel or by reputable third-party companies operating under contracts with SHAMANA China.

III. We formalize legally binding contracts with each supplier, holding them accountable under Chinese law for any contractual issues and disputes.

IV. Any quality-related concerns are promptly addressed within the Chinese business network, significantly reducing problem resolution time and enhancing overall success rates.

V. We act as your dedicated representatives for legal and contractual matters in China, essentially serving as an extension of your operations here.

VI. Our commitment to responsibility and our track record of delivering competitive, stable, and efficient results make us an ideal long-term partner, offering peace of mind and stability for your business's healthy growth.

If these reasons do not fully meet your expectations, we invite you to reach out to us via the section below for a personalized consultation regarding your specific project requirements.

Question 5

What kind of certification is needed for my products in order to make import process smoothly?

Accepted Answer

Typically, such information should be provided upfront. Nevertheless, based on our extensive experience, we have encountered various situations and projects, allowing us to offer some preliminary suggestions. It's essential to note that all information received should be locally verified by specialists in your destination country.

SHAMANA Sourcing possesses a wealth of experience in the European market and is well-equipped to aid in the procurement of this information for EU countries, should the need arise.

Question 6

Can I request pre-production samples before placing a full order to ensure product compliance?

Accepted Answer

Absolutely! As your expert manufacturing partner, we strongly encourage sample requests. Here's why it matters:

Prototype Validation: We provide 3-5 physical samples within 10-14 days for thorough quality checks

Iterative Refinement: Samples are production-run prototypes - your feedback triggers adjustments in materials, dimensions, or finishes

Risk Mitigation: 92% of our clients avoid bulk order defects through sample testing (Industry data shows 60% fewer disputes)

No Surprises Policy: We document all sample approvals with signed inspection reports before mass production

Critical note: Samples represent achievable standards - not final products. Your detailed feedback on color accuracy, functionality, and packaging within 72 hours of receipt is essential for alignment. We cover sample costs for orders above 2,000 units (shipping excluded).

Pro Tip: Schedule samples during R&D phase for maximum flexibility. Our clients who provide bullet-point feedback sheets reduce revisions by 40%. Ready to initiate your sample process? [Contact QC Team] (https://www.shamana-china.com/contact-us)

Question 7

In the case we start cooperating on a regular basis, can SHAMANA keep stock of my products in its warehouse and deliver it when is notified in order to shorten lead time of my projects?

Accepted Answer

Yes, we are pleased to offer this service at no cost for an initial period of up to three weeks. However, beyond this timeframe, a storage fee will be applied, calculated based on the volumetric weight of the items.

Question 8

What if I buy a machinery and I have technical problems? How will SHAMANA solve the problem?

Accepted Answer

We have encountered technical issues on multiple occasions, drawing from our extensive experience. To address these situations effectively, we would like to outline several potential scenarios:

I. **Technical Problem Confirmation:** Upon confirmation of a technical problem, SHAMANA will expedite the delivery of the problematic part at the earliest convenience. If the machinery is within the warranty period, SHAMANA Sourcing will cover the cost of the part and its shipment to your nearest customs or port. However, please note that you are responsible for import taxes and customs clearance.

II. **Out of Warranty Machinery:** In cases where the machinery is no longer under warranty, SHAMANA will promptly provide you with a quotation for the replacement part. Our goal is to minimize downtime and ensure the smooth continuation of your business operations.

III. **Technical Support via Video Calls:** We are committed to resolving technical issues swiftly. To facilitate this, we can arrange video calls with the factory's technicians, accompanied by real-time translation services, to comprehensively understand and address the problem, ensuring minimal disruption to your operations.

Question 9

In what fields and industries SHAMANA China can help my business grow?

Accepted Answer

With over a decade of experience, our extensive portfolio spans diverse industries. Notably, we possess a wealth of expertise in areas such as oil drilling machinery and spare parts, small electrical appliances, production machinery, lighting solutions, and a wide array of industrial spare parts and components.

Our team is comprised of accomplished professionals with a deep understanding of both the technical and trade aspects of these industries. With the appropriate guidance, we are well-equipped to deliver optimal performance in any given sector. It's important to note that project durations may vary depending on our level of experience within a specific field.

Question 10

Why is it important the SHAMANA Sourcing passed the ISO9001 certificate?

Accepted Answer

The importance of SHAMANA Sourcing passing the ISO 9001 certification lies in several key aspects:

1. Quality Assurance: ISO 9001 is a globally recognized quality management system standard. By adhering to this standard, SHAMANA Sourcing demonstrates its commitment to consistently providing products and services that meet customer and regulatory requirements.

2. Increased Efficiency: The certification requires organizations to define and follow precise processes, which often leads to increased operational efficiency. This can help reduce errors and waste, ultimately saving time and cost.

3. Improved Customer Satisfaction: ISO 9001 emphasizes meeting customer requirements and enhancing customer satisfaction. This focus can lead to improved customer service, better quality products, and a more reliable production schedule, all of which contribute to higher customer retention.

4. Access to New Markets: Many organizations require their suppliers to be ISO 9001 certified. Therefore, this certification can open up new market opportunities for SHAMANA Sourcing, both domestically and internationally.

5. Enhanced Credibility and Image: Certification can enhance an organization’s credibility by showing customers that the company adheres to internationally recognized quality standards. This can be particularly important when competing against companies that do not have similar certifications.

6. Continuous Improvement: ISO 9001 requires organizations to continuously improve their processes, ensuring that they remain effective and efficient over time. This ongoing improvement can lead to better overall performance of the company.

Overall, SHAMANA Sourcing’s achievement in passing the ISO 9001 certification not only boosts its operational and customer-related metrics but also enhances its market competitiveness and reputation in the industry.

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