Public Self-Service Kiosk (Project G639)

Hardware Integration Case Study
Engineering, component matching, and supervised production of a public self-service payment kiosk.

Self-Service Information Kiosk for Public Tax Payments

Eastern Europe | Industrial Design, Hardware Integration & Production Supervision

This hardware integration case study documents the engineering process, component matching, and supervised production of a public self-service payment kiosk.

Project Overview

Project G639 was developed for a Romanian IT company operating across Eastern Europe, specialized in software solutions for public administration and digital public services.

The client had completed the software platform for a self-service tax payment system intended for public environments. The project required a complete hardware ecosystem capable of supporting continuous operation, secure transactions, and scalable deployment.

SHAMANA was engaged to convert functional software requirements into a fully engineered, manufacturable, and deployable hardware system, while acting as the technical owner of the hardware process on behalf of the client.

Initial Client Input

The client provided:

functional requirements derived from the software architecture,
required user interactions and peripherals,
strict maximum external dimensions,
no industrial design,
no validated hardware architecture,
no production or quality control framework.

The challenge was not procurement, but end-to-end hardware engineering and execution control.

SHAMANA Scope of Work

SHAMANA assumed responsibility for the complete hardware lifecycle:

industrial design and hardware architecture,
component matching and technical validation,
factory selection and integration setup,
production supervision and quality control,
technical documentation,
deployment and commissioning readiness

Industrial Design & Hardware Architecture

SHAMANA defined the complete physical and technical architecture of the kiosk, translating abstract functional requirements into a coherent industrial product.

This included:

enclosure proportions and structural logic,
internal component layout and access paths,
thermal and electrical design constraints,
reinforcement for public-use environments,
compliance with all dimensional limits.

The result was a repeatable, serviceable industrial design, not a one-off prototype.

Custom Display & Touch Integration

To meet usability requirements, SHAMANA engineered a custom large-format interface:

32-inch industrial display,
customized projected capacitive touchscreen (CTP).

The integration required mechanical adaptation, precise alignment, signal compatibility validation, and long-term reliability assurance within the kiosk architecture.

EMC compliance test report for public self-service kiosk electronics

Public self-service kiosks assembled and tested in factory production line

1/1

System-Level Component Matching – Hardware Integration Case Study

Project G639 was engineered at system level, not component level.

The kiosk integrates:

industrial embedded PC,
32” custom display + CTP,
camera-based QR / barcode scanner,
thermal receipt printer,
Wi-Fi connectivity,
5G cellular connectivity for autonomous and redundant operation,
power conversion and internal cabling systems.

All components were selected and matched based on compatibility, reliability, serviceability, and lifecycle availability.

System-level hardware architecture overview for public self-service kiosk

Component matching and interface validation documentation for kiosk integration

Subsystem integration diagram for display and I/O modules in self-service kiosk

Industrial control board used in public self-service kiosk system

1/1

Connectivity & Computing Architecture

The system core is an industrial-grade computing platform designed for continuous operation.

Dual connectivity was implemented:

Wi-Fi for local network environments,
5G for independent operation and redundancy in public infrastructure deployments.

This architecture ensures operational continuity and flexible installation scenarios.

Factory Selection & Production Supervision

SHAMANA identified and coordinated a factory capable of full system integration.

Beyond design transfer, SHAMANA actively supervised the production process on behalf of the client, ensuring:

correct implementation of the approved design,
compliance with integration and assembly instructions,
consistency across all produced units,
early detection and correction of potential deviations.

Production supervision was performed as a technical control function, not as product ownership, ensuring the client received hardware aligned with the validated specification

Factory assembly supervision for public self-service kiosk production

On-site installation and functional verification of public self-service kiosk

Pre-shipment preparation of public self-service kiosks in factory

1/1

Manufacturing Instructions & Factory Enablement

To support controlled production, SHAMANA developed a factory-specific assembly and installation manual, including:

step-by-step assembly instructions,
wiring and interconnection logic,
critical inspection checkpoints,
validated installation sequences.

This documentation enabled the factory to reproduce the system reliably and consistently.

Integrated thermal printer and QR scanner commissioning on public self-service kiosk

1/1

Operation, Commissioning & Usage Documentation

SHAMANA also prepared:

an operation manual,
a commissioning and initial setup guide,
usage instructions adapted to public-service environments.

These documents ensure independent installation, commissioning, operation, and servicing of the kiosks.

Production & Deployment Status

The system was approved after prototype and validation phases.
Project G639 entered series production.
Approximately 80–100 units are currently deployed.
The kiosks are actively used for public tax payment services.

Industrial crating and handling preparation for public self-service kiosk

Export-grade wooden crate for public self-service kiosk deployment

Internal protective packaging for public self-service kiosk transport

1/1

Technical Outcome

Through industrial design ownership, system-level engineering, production supervision, and comprehensive documentation, Project G639 evolved from a software-only concept into a stable, scalable public-service hardware platform.

The project demonstrates SHAMANA’s ability to: