Public Self-Service Kiosk (Project G639)

Hardware Integration Case Study
Engineering, component matching, and supervised production of a public self-service payment kiosk.

Self-Service Information Kiosk for Public Tax Payments

Eastern Europe | Industrial Design, Hardware Integration & Production Supervision

This hardware integration case study documents the engineering process, component matching, and supervised production of a public self-service payment kiosk.

Project Overview

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Project G639 was developed for a Romanian IT company operating across Eastern Europe, specialized in software solutions for public administration and digital public services.

The client had completed the software platform for a self-service tax payment system intended for public environments. The project required a complete hardware ecosystem capable of supporting continuous operation, secure transactions, and scalable deployment.

SHAMANA was engaged to convert functional software requirements into a fully engineered, manufacturable, and deployable hardware system, while acting as the technical owner of the hardware process on behalf of the client.

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Initial Client Input

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The client provided:

• functional requirements derived from the software architecture,

• required user interactions and peripherals,

• strict maximum external dimensions,

• no industrial design,

• no validated hardware architecture,

• no production or quality control framework.

The challenge was not procurement, but end-to-end hardware engineering and execution control.

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SHAMANA Scope of Work

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SHAMANA assumed responsibility for the complete hardware lifecycle:

• industrial design and hardware architecture,

• component matching and technical validation,

• factory selection and integration setup,

• production supervision and quality control,

• technical documentation,

• deployment and commissioning readiness

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Industrial Design & Hardware Architecture

SHAMANA defined the complete physical and technical architecture of the kiosk, translating abstract functional requirements into a coherent industrial product.

This included:

• enclosure proportions and structural logic,

• internal component layout and access paths,

• thermal and electrical design constraints,

• reinforcement for public-use environments,

• compliance with all dimensional limits.

The result was a repeatable, serviceable industrial design, not a one-off prototype.